Client Services Account Manager

Do you like to help, support, teach others and share knowledge and new information? Are you patient and thorough in your explanations? Perhaps your background includes teaching, or technical support? Are you a tenacious problem and puzzle solver?

Perhaps you are experienced in Technical Support and looking for more opportunity?

If you can answer YES to any of these questions, then you are the right fit for our Client Services Team!!

Roles and Responsibilities

Each member of the Client Services team has an opportunity to participate in different areas of the business. Our Client Services team works in the same open office space as the other Givex departments.

Support:

Call center team member in an open office; respond to incoming telephone calls and emails from Givex client base
Participate in 24/7 rotation schedules (extra compensation, schedules planned in advance)
Strong teamwork, rapid development cycle, and many questions to figure out
Learning the system and tables that control the setup of the client and the hardware, software and overall system flow
Troubleshooting, documenting, refining internal processes

New Client Implementations:

Small to medium client set up; installation, training, rollout and ongoing support
Larger clients - project work and ongoing management
Support training of clients

Project Work:

Participate in quarterly system releases as part of virtual promotion teams
Daily system regression testing of our core system 2x day; early and late day shifts
Team members are responsible to learn new areas, document and provide knowledge transfer (e.g. routinely "test" on their own - figuring out how a new piece of hardware/software works).

Required Knowledge, Skills & Abilities

Call center experience and proven technical support experience is an asset
Interested in technology
Passion for "support type" work
Willingness to learn, take on new responsibilities and develop a career at Givex
Multi-tasker who can work to deadlines, manage detail and balance the three areas above
Experienced in word processing and other Microsoft Office products (Word, Excel, Outlook, Internet Explorer)
Experienced at troubleshooting; analytical and problem solving skills
Demonstrated technical aptitude (general understanding and comfort level with technology)
Basic knowledge of networking (an asset)
Documentation and reporting skills
Able to work an on-call rotation schedule (evenings and weekends, carry pager)
Excellent telephone communication skills and writing skills
Bilingualism an asset (English, French, Spanish)

To continue with the online questionnaire and the 1st step of the Interview Process, Click Here